“The culture is embedded over five years. Tt would take a while to change the entire mentality that this guy set.”
Thursday morning, on the hot steps of New York’s City Hall, a group of 15 Uber drivers gathered to celebrate a piece of legislation that would require ride-hailing platforms to enable customers to tip. For six years drivers have asked Uber to create an experience where clients could reward them with a few extra bucks for a job well done. But Uber was steadfast in its refusal. That was until last week.

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Source:: Fast Company